All surgery times are by appointment and based on 10-minute consultations.
Appointments may be made in person, by telephone or using our System Online service up to 2 to 3 weeks in advance. A telephone triage consultation service is offered every day Monday to Friday for patients requesting to be seen on the particular day or for anyone wanting advice from the doctor/nurse.
Please inform reception when making an appointment if you think you will require longer than a 10-minute appointment.
If an intimate examination will be necessary, a chaperone may be provided.
If you are unable to keep your appointment please cancel so that another patient may use it.
If you need to be seen urgently the receptionist will advise you.
You will be registered with one doctor; however, you are free to see the doctor of your choice within the practice as long as you are prepared to wait if his appointments are full. We would advise you to consult the same doctor whenever possible. Please make one appointment for each person wishing to be seen. If you are disabled (or accompanying a disabled person) with particular needs, please inform the receptionist when you make your appointment.
Please inform us if you are hard of hearing.
Children
We appreciate that children are naturally noisy and restless. However, for the sake of sick and elderly people, we would ask you to minimise noise by, for example, reading to them or bringing a suitable toy.
Online Services
You can now book routine 10 minute GP appointments up to 2-3 weeks in advance through our “SystmOnline” Services rather than you needing to make a phone call to the surgery.
Click here to access SystmOnline where you can book appointments, order repeat prescriptions and view your medical record.
You can also cancel appointments, rather than having to ring the surgery.
You can request repeat prescriptions using ‘SystmOnline’.
- To use these services you will require access to the Practices' Clinical System 'SystmOnline', so please contact the surgery in person where you will be given a unique username & password. Once registered, you can access these services by clicking on the relevant links below.
- Repeat prescriptions will still require 48 hours notice (2 working days), & need to be picked up from the surgery (unless you consent for your prescription to be collected from a named pharmacy).